Legacy integration
Custom connectors and adapters for dated ERPs, bespoke management software and scattered sources. It hooks into your existing information system, without rebuilding it.
Solution · AI-powered customer service
Customer service powered by AI, with the person always at the center.
Centralize every conversation on a single omnichannel platform and back your agents with an AI assistant trained on your documents. The customer always talks to a person — supported in real time.
In short
What FlairBit's AI-powered customer service is.
FlairBit's AI-powered customer service solution centralizes every interaction on a single omnichannel platform and backs the human agent with an AI assistant trained on company documentation. The human-in-the-loop approach guarantees premium-grade service: the customer always talks to a person, supported in real time by precise answers.
The problem
Scattered channels, slow replies, dispersed knowledge.
Customers reach out across different channels — email, WhatsApp, SMS — and agents struggle to give fast, accurate, consistent answers. Keeping service premium takes time, and the knowledge is scattered across dozens of documents.
- Fragmented channels. Conversations split across email, messaging and SMS, with no single view.
- Inconsistent answers. Quality depends on who replies and how up to date they are at that moment.
- Dispersed knowledge. Information lives in manuals, datasheets and tickets nobody has time to check.
Email · 3 inboxes⚠ waiting
WhatsApp · unread⚠ 2h
SMS · in another tool⚠ lost
Product manual.pdfv. ?
The FlairBit solution
One omnichannel platform, with AI beside the agent.
Built on Stratum AI, the solution unifies channels and gives the agent an assistant trained on company content. Three capabilities working together.
01 · Omnichannel platform
Every interaction in a single queue.
Email, WhatsApp and SMS centralized and managed in a unified way. No conversations lost between tools: the customer's history is always at hand.
- Unified queue. One interface for every contact channel.
- Full history. Customer context and timeline available on every interaction.
- Consistent answers. The same quality standard on every channel.
Email
WhatsApp
SMS
Single omnichannel queue
02 · AI agent assist
The AI suggests, the agent decides.
An assistant trained on company documentation proposes precise answers to the agent in real time. This is the human-in-the-loop approach: the customer always talks to a person — faster and more confident thanks to AI.
- Trained on your documents. RAG with source citations: no made-up answers.
- Real-time suggestions. Draft replies ready to review and send in one click.
- Human-in-the-loop. The agent always keeps the final word.
Customer“Is my order 4815 delayed?”
AI · suggestion to the agent“Order 4815 shipped yesterday, delivery expected tomorrow. Source: order system.”
Agent sends✓ reviewed
03 · IoT + AI integration
From device signal to proactive email.
When a connected device raises an alarm, the AI identifies causes and solutions and autonomously generates a proactive informational email for the customer. The issue is communicated before the customer even reports it.
- Alarm → diagnosis. The AI correlates the signal with likely causes and resolving actions.
- Proactive communication. Informational email generated and ready, with the agent to validate.
- Data from Senseioty. Field signals arrive already normalized inside Stratum AI.
Device · alarm
AI · cause + solution
Proactive email to customer
Benefits
Premium service, more productive agents.
Four measurable effects of the human-in-the-loop approach on an omnichannel platform.
Response time
−40% · average
Ready suggestions and unified context cut the average handling time per contact.
Service quality
Premium
Human-in-the-loop: the customer talks to a person, with precise and consistent answers.
Proactivity
Real-time
Customers informed in real time about anomalies and solutions, before they report them.
Value from data
New services
Predictive maintenance and personalized offers as value-added services.
Indicative figures based on FlairBit implementations on Stratum AI; results vary by process and contact volume.
How it integrates
It plugs into the systems you already have. Legacy included.
The solution runs on Stratum AI and integrates with custom management software, dated ERPs and legacy systems too. Multi-model GenAI, available in private hosting, GDPR and AI Act compliant.
Multi-model GenAI
The right model for each task, commercial or open-weight, interchangeable without rewriting the application. No lock-in on a single vendor.
Private hosting
Sensitive customer data never leaves your perimeter: models run in your cloud or data center, on-premise too.
GDPR & AI Act
Governance, traceability and risk classification designed into the platform. Compliance by design, not bolted on afterwards.
AI doesn't replace the person. It makes them faster, more precise and always informed.
Frequently asked questions
The questions we get most often.
Does the customer talk to a bot or a person?
To a person. The approach is human-in-the-loop: the AI assistant suggests answers to the agent in real time, but it's always the agent who talks to the customer. The AI speeds up and standardizes service — it doesn't replace it.
Which channels does it work on?
On every contact channel in a single omnichannel queue: email, WhatsApp and SMS. Interactions are centralized and managed in a unified way, so answers stay consistent across channels.
How is the AI assistant trained?
The assistant is trained on company documentation — manuals, procedures, product sheets, ticket history — via RAG with source citations on Stratum AI. Answers stay anchored to company content, with no fabrication.
Does customer data stay confidential?
Yes. The solution runs on Stratum AI, available in private hosting and on-premise, GDPR and AI Act compliant. Data stays within the company perimeter and prompts don't train third-party models.
Let's see it on your channels